FAQs
Before You Buy
Are your lab-grown gemstones real gems?
Are your lab-grown gemstones real gems?
Yes, our lab-grown gemstones have identical physical, chemical, and optical properties as natural gemstones, but are created sustainably and ethically.
How do I know which gemstone is right for me?
How do I know which gemstone is right for me?
Browse our educational blog and jewelry guides. You can also consult our support team for personalized recommendations.
Are your gemstones conflict-free?
Are your gemstones conflict-free?
Absolutely. All lab-grown gemstones are ethically produced without any involvement in conflict or exploitation.
What is the difference between lab-grown and natural gemstones?
What is the difference between lab-grown and natural gemstones?
Lab-grown gemstones are environmentally friendly, affordable, ethically sourced, and identical in quality to natural gemstones.
Orders & Payment
How can I place an order?
How can I place an order?
Simply browse our collection, select your item, choose options such as size or chain length, and follow the checkout process.
Can I edit or cancel my order after placing it?
Can I edit or cancel my order after placing it?
Orders can be modified or canceled within 24 hours. Please contact our customer support immediately for assistance.
Which payment methods do you accept?
Which payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Shop Pay, Google Pay,and Local Payments. All payments are secure and encrypted.
Is my payment information safe?
Is my payment information safe?
Yes, we use advanced encryption and comply with GDPR standards to protect your data.
Can I use discount codes or gift cards?
Can I use discount codes or gift cards?
Yes, enter the code during checkout to apply discounts or gift card credits.
Shipping & Delivery
Where do you ship?
Where do you ship?
We ship worldwide, including the US, Europe, Asia, Middle East, and more. Shipping fees and delivery times vary by region.
How long does delivery take?
How long does delivery take?
Standard delivery usually takes 5–8 business days. Express shipping options are available at checkout.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking number via email, allowing you to monitor your package in real time. You can also track your order directly through our online store for added convenience.
Do I need to pay customs duties?
Do I need to pay customs duties?
All duties and taxes are fully covered by us, so you won’t need to worry about any additional fees—your purchase arrives hassle-free.
Returns & Exchanges
What is your return policy?
What is your return policy?
We offer a 60-day return or exchange policy. Items must be unused, with all original packaging intact.
How do I initiate a return?
How do I initiate a return?
Contact our support team with your order number and reason for return. We will provide instructions.
Can I exchange an item for a different size or gemstone?
Can I exchange an item for a different size or gemstone?
Yes, exchanges are available based on stock availability. Contact support for assistance.
How long does a refund take?
How long does a refund take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Jewelry Care & Maintenance
How should I store my jewelry?
How should I store my jewelry?
Keep jewelry in a soft pouch or box, separate from other pieces to prevent scratches.
How do I clean my jewelry at home?
How do I clean my jewelry at home?
Gently wipe with a soft, dry cloth. Avoid chemicals or abrasive materials. For a deep clean, consider professional services.
Can I wear jewelry while swimming or showering?
Can I wear jewelry while swimming or showering?
We recommend removing jewelry to prevent damage from water, chlorine, or soaps.
Do you offer jewelry repair services?
Do you offer jewelry repair services?
Yes, we provide limited repair services for issues under warranty. Contact support for details.
Customization & Gifts
Can I engrave my jewelry?
Can I engrave my jewelry?
Yes, select engraving options for eligible products during checkout.
Do you provide gift packaging?
Do you provide gift packaging?
Yes, all orders can include luxury gift packaging suitable for any occasion.
Can I order a custom piece?
Can I order a custom piece?
Yes, Elyra Jewelry accepts special custom orders. Contact support for consultation and design options.
Customer Support
How can I contact Elyra Jewelry?
How can I contact Elyra Jewelry?
Reach us via email at huarongtk@outlook.com or by phone at +1 702-203-7415. Our team is ready to assist you.
Do you provide consultations before purchase?
Do you provide consultations before purchase?
Yes, our jewelry experts are available to provide guidance on gemstone selection, style, and sizing.
Can I sign up for updates and promotions?
Can I sign up for updates and promotions?
Yes, subscribe to our newsletter to receive exclusive offers, new arrivals, and jewelry tips.
